Policy Overview
● Return Period: 30 days from delivery date
● Refund Processing Time: 10 business days from receipt
● Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.
Return Conditions
We offer returns under the following conditions:
● Return Window: Items can be returned within 30 days of delivery.
● Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
● Receipt or Proof of Purchase: Required for all returns.
To start a return, please follow these steps:
1. Contact Customer Service: Email sale@briaze.co.uk with your order
number, reason for return, and any supporting photos if applicable.
2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.
Refund Policy
● Refund Approval: Once we receive and inspect your returned item, we will notify
you regarding the approval status within 10 business days.
● Processing Time: Approved refunds will be processed to your original payment
method within 10 business days. Your bank or credit card provider may require
additional time to post the refund.
