Shipping policy

Who We Are
Briaze ("we," "us," or "our") operates the website briaze.co.uk (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs
● Free Shipping: We offer free shipping on all orders.
Shipping Range
● Delivery Area: We currently ship within United Kingdom.

Order Processing Time
● Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
● Cut-off Time: Orders placed before 02:00PM (GMT) Greenwich Mean Time (London) will be processed the same day; those placed after will be processed the next business day.
● No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
● Estimated Delivery: Orders typically arrive within 4-6 business days after processing, depending on the destination.

Shipping Process
● Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
● Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items
● Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
● Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
● Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Website name: Briaze
Company Name: ARC HORIZON LTD
Company Number: 16044913
Email: sale@briaze.co.uk
Phone:  +44 7445 117185
Contact form: here
Address: 30 Riverhead Close, London, England, E17 5PY, United Kingdom
Business Hours: Monday - Friday: 09:00–17:00 (GMT)
Response Time: We aim to respond within 1 Business day