Welcome to Our FAQs Page

Here, you’ll find answers to the most frequently asked questions from our customers. Whether you're exploring our products, need help with an order, or want to learn more about our services, this section is designed to provide quick and easy access to the information you need.

1. What type of playhouses do you sell?
We offer a handpicked range of Shire Wooden Playhouses, known for their traditional charm, sturdy construction, and child-safe features. Options include single-storey, tower designs, and models with verandas – perfect for outdoor garden play.
2. Who are Shire, and are their playhouses high quality?
Shire is a UK-based manufacturer with over 75 years of experience in garden buildings. Their playhouses are made with FSC® certified timber and meet British and European safety standards.
3. Are Shire playhouses safe for children?
Yes. Shire playhouses comply with EN71 European Toy Safety Standards and include:
  • Shatter-resistant styrene windows
  • Rounded edges
  • Non-toxic finishes
4. Do you offer UK delivery?
Yes – we offer free delivery across most UK mainland postcodes.
5. How long does delivery take?
Delivery usually takes 4 to 6 working days, depending on the specific model and location.
6. Is assembly required?
Yes. Playhouses are delivered flat-packed with full instructions. With basic tools, two adults can typically assemble it in a few hours.
7. Do you offer assembly or installation services?
We do not currently offer installation, but the build is straightforward. You may hire a local handyman if needed.
8. Are the playhouses treated for weather protection?
Yes, they come with a basecoat timber treatment. Apply a weatherproof topcoat within 6 weeks of assembly for full protection.
9. Can I paint or customise the playhouse?
Absolutely! Use an exterior wood paint that’s suitable for treated timber.
10. What is your return policy?
Returns accepted on unassembled playhouses in original packaging within 14 days. Assembled or used items are non-returnable unless faulty. Return shipping is the customer’s responsibility.
11. What payment methods do you accept?
We accept all major cards via Shopify Payments, including:
  • Visa
  • Mastercard
  • American Express (Amex)
  • Maestro
  • Discover
  • Diners Club
12. How can I contact you?
Website: Briaze
Company: ARC HORIZON LTD
Company No: 16044913
Address: 30 Riverhead Close, London, E17 5PY, United Kingdom
Email: Sale@briaze.co.uk
Phone: +44 7445 117185
Opening Hours: Monday to Friday, 09:00–17:00
Contact Form: Click here
We aim to respond within 1 business day.